Savoir Faire

Terms & Conditions

Distance Selling

Our terms and conditions comply with UK legislation, including the new distance selling regulations and are designed to ensure that all of our customers can shop easily and with confidence with Savoir Faire. The use of this site indicates your acceptance of these terms and conditions. We are not responsible to you if you are unable to access our internet service for any reason that is beyond our control.

Intellectual Property

Savoir Faire owns all rights to the design of, the images and all of the information provided on our website, copyright, trademarks and other intellectual property rights protect them. Savoir Faire its logo and all of our imagery are registered trademarks. You must not copy or use any of the information provided by our website for any other purpose than for the purchase of items from us.

Accepting orders and security

Before we accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make to confirm your identity. This assists us to protect you and us from fraudulent transactions.

Links

Savoir Faire may contain links to third party websites or services which are not operated by our company. In these instances Savoir Faire is not responsible for the content as it is not controlled by us. You must refer to the destination terms and conditions to ascertain you rights.

Indemnity

You agree to indemnify, defend and hold harmless Savoir Faire its directors, officers, employees and affiliates from any and all third party claims, damages, liability and/or costs (including, but not limited to legal fees), arising from, without limitation, your use of Savoir Faire services, your breach of the Terms and Conditions, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.

Links

Savoir Faire may contain links to third party websites or services which are not operated by our company. In these instances Savoir Faire is not responsible for the content as it is not controlled by us. You must refer to the destination terms and conditions to ascertain you rights.

Printing & Pricing Errors

We try to be very competitive with our prices but should a product be listed at an incorrect price due to typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price. (Errors and Omissions Accepted).

We may use a professional photographer to take our images and in some instances photo colours are adapted for the web. We cannot be held responsible if the colour you buy is not exactly as it appears in the flesh.

All prices are in pound sterling, inclusive of VAT at 17.00% unless exempt or 0% rated and exclusive of delivery charges. Delivery charge is specified on the delivery section of this website.

Payments

We accept most major credit and debit cards these include Visa, MasterCard, electron, Solo and Switch. We will require cardholder's full details including name, address and telephone number as registered with the bank. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received.

Initially we can accept payment by other methods e.g. PayPal, cheque or postal orders. These terms and conditions must be interpreted under the laws of England and Wales. These terms and conditions may change without prior notice and will not affect your statutory rights. You must be at least 18 years of age to purchase on-line products. The prices quoted on this website are valid for internet sales only.

Protecting Your Security

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

You agree that we may use Personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information

We will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

Force Majeure

Savoir Faire will not be under any liability whatsoever in the event that the company is prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond our control.

Complaints

We try very hard to provide high quality customer service but we are only human and we do make mistakes, (we promise though that if we do, we will do our best to put them right).

Unwanted Goods

Unwanted goods must be returned in a fully resaleable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

We hope that you will be delighted with your order, but in the event that you are not, you must return the item to us within 7 days. The garment must be in perfect condition and all tags and labels must be attached.

cancellation to your order must take place within 30 minutes of your order, your order cannot be stopped after this time and will be delivered to you.

For items which are in the 'SALE' please note these items are non refundable.


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